Login/Register

Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, and products.

This is a rare system error. Please contact us via our Contact Us page, and we will ensure your order is processed correctly.
At Modern Aminos Wholesale, we offer multiple convenient payment options:
- US Credit Cards (Visa, Mastercard, AMEX)
- Same-Day Bank Payment
- Bitcoin (via BTCPay)
We make it our goal at Modern Aminos Wholesale to provide you with easy and secure payment options. Unfortunately despite us following all rules and regulations perfectly, certain payment processors are not able to or become not able to work with us leading to us having to not accept them anymore.
This is a rare system error. Please contact us via our Contact Us page, and we will ensure your order is processed correctly.
At Modern Aminos Wholesale, we offer multiple convenient payment options:
- US Credit Cards (Visa, Mastercard, AMEX)
- Same-Day Bank Payment
- Bitcoin (via BTCPay)
We make it our goal at Modern Aminos Wholesale to provide you with easy and secure payment options. Unfortunately despite us following all rules and regulations perfectly, certain payment processors are not able to or become not able to work with us leading to us having to not accept them anymore.
Modern Aminos Wholesale products are sold strictly for Research Use Only (RSO) and are available exclusively to qualified researchers operating in controlled laboratory environments. These products are not approved by the U.S. Food and Drug Administration (FDA) for human or veterinary use, including but not limited to clinical trials, therapeutic applications, or consumption of any kind.

Modern Aminos Wholesale operates in accordance with regulatory standards, including Section 503A of the Federal Food, Drug, and Cosmetic Act (FDCA), and restricts product availability to professional research applications.

Important Notice: Modern Aminos Wholesale does not provide guidance, advice, or recommendations regarding product usage or applications. Researchers are solely responsible for consulting appropriate and qualified experts to establish and adhere to proper research protocols.

This is normal. Peptide powders may appear as a solid mass but can break up into powder during shipping. This does not affect the quality or purity of the product.
Peptides may take time to dissolve, especially if they are hydrophobic. Gently roll the vial between your fingers to help dissolve the powder, but avoid shaking it to prevent damage to the peptides.
Lyophilized (freeze-dried) peptides are stable at room temperature for up to two years. Once reconstituted, store them in the refrigerator to maintain their integrity.
It refers to the freeze-dried state of peptides, ensuring stability for long periods at room temperature. Refrigeration is only necessary after reconstitution.
Most amino blends can be stored at room temperature. Exceptions like glutathione and NAD+ should be stored in a cool environment like a refrigerator to ensure stability.
Store in a cool, dark, and dry spot away from sunlight to maintain quality and integrity.
Our products undergo HPLC testing at a reputable 3rd party lab. For testing results on our products you can visit the COA page here, or you can find testing under product pages.
Our products are strictly not approved for human or animal use. All products sold by Modern Aminos Wholesale are intended strictly for research purposes and are not approved for human consumption. Ingesting any of these products can pose significant health risks. By purchasing from Modern Aminos Wholesale, you agree and confirm that you will not consume or administer these products under any circumstances. These products are for use by qualified researchers in controlled laboratory environments only.
While there is plenty of information online, we do not provide research or usage guidance as those go against multiple laws and guidelines. By purchasing from Modern Aminos Wholesale, you confirm that you are a qualified researcher and will not ingest our products.
Shipping costs are calculated at checkout, based on actual shipping costs.
Delivery times are approximate and not guaranteed. Once an item leaves our facility it is under the control of the carrier. If there's a significant delay, we will work with you to find a satisfactory solution, such as discounts or partial refunds.
Modern Aminos Wholesale ships to the EU through modernaminos.eu. Please note the EU will not have the exact same products as the USA.
Contact us via our Contact Us page immediately to correct the address. If your order has already shipped, it must be returned to us before reshipping.
We trust FedEx and UPS for all of our shipments to ensure the quickest delivery.
We highly recommend against using shipping forwarders as customers have had tons of issues with them before. Use a shipping forwarder at your own risk.
Orders are typically processed and shipped the same day M-F when received before 4 PM CT. As we ship from within the USA, expect fast delivery no matter your chosen payment method. Please note that during global disruptions or holidays, delays may occur due to reduced staff at the courier.
While this is extremely unfortunate we always make it our goal to get products out especially those with expedited shipping as fast as possible. Once a product leaves our warehouse it is out of our control. If this happens, please reach out to our customer service team via our Contact Us page, and we will make the issue right.
Please check your spam/junk folder. Our system sends automated emails including order confirmations, shipping updates, and tracking information. If you haven't received these, feel free to contact us via our Contact Us page for assistance.
If your order doesn't seem to process, reach out to our support team via our Contact Us page.
If a shipment has been lost by the carrier and delivery confirmation shows a non-delivery, we will reship the order at no cost to you. If the carrier's confirmation shows "delivered", our delivery guarantee has been fulfilled. If a product is missing from your order, please contact us via our Contact Us page as soon as possible with your order number. See our Refund Policy for full details.
Contact us via our Contact Us page within 14 days of delivery with your order number, a clear photo of the damage, and a description. Once verified, we will gladly replace the item or issue a refund. See our Refund Policy for full details.
Please contact us via our Contact Us page as soon as possible with your order number. Once we verify the claim against our fulfillment logs, we will promptly reship the correct items free of charge. See our Refund Policy for full details.
Because our products consist of peptides and amino acids with strict temperature and environmental sensitivities, we cannot accept returns or provide refunds for change-of-mind or order errors. We accept returns and exchanges for damaged or defective products only. Contact us via our Contact Us page within 14 days of delivery with your order number and photos of the issue. See our Refund Policy for full details.
Refunds are available for verified damaged or defective items reported within 14 days of delivery. We cannot provide refunds for change-of-mind or order errors. When contacting us via our Contact Us page, please include your order number, photos of the issue, and payment method. Our goal is to resolve all customer issues fairly. In many cases, we may replace the item or reship the correct products instead of issuing a refund. See our Refund Policy for full details.
If you receive a defective or incorrect item and need to exchange it for the same product, contact us via our Contact Us page within 14 days of delivery with your order number and a photo of the damaged or incorrect item. Once approved, we will provide a prepaid shipping label to return the defective item and dispatch your replacement. See our Refund Policy for full details.